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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to click the Help button, which is visible on each and every page. A context menu will open. It offers elaborate info about all the operations that you can carry out on that particular page. Each popup appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a vast assortment of how-to videos explaining how to use our Control Panel. They're shot for those of you who want to see how things are getting done instead of only reading articles. Thus, everyone can quickly find their way around our Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you are looking for, examine our comprehensive Frequently Asked Questions section, which comprises questions asked by real clients and offers practical solutions. We frequently "revamp" our Frequently Asked Questions database with new questions & answers in an attempt to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ section either, you can contact our excellent team of customer support engineers available 24/7 and ready to help you with any issue. Each trouble ticket you submit will be answered in less than 1 hour (the average response time being only twenty minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 200867

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com